Question 1

What areas do you serve?

Accepted Answer

Kristin's Evergreen Clean serves the Greater Charleston tri-county area, including Charleston, Berkeley, and Dorchester counties. Priority areas include Charleston, Mount Pleasant, Summerville, North Charleston, Goose Creek, West Ashley, James Island, Johns Island, and Daniel Island.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. Kristin's Evergreen Clean is licensed and insured for professional cleaning service.

Question 3

Do you provide cleaning products and equipment?

Accepted Answer

Yes. Cleaning products and equipment are included, so customers do not need to provide supplies unless a specific product is requested and approved.

Question 4

Do you offer eco-friendly cleaning products?

Accepted Answer

Eco-friendly products are available by request. The final product plan can be discussed when the appointment is reviewed.

Question 5

Are your products pet-safe?

Accepted Answer

Pet-safe and non-toxic cleaning options are available by request. Please share pet details in the booking notes so the cleaning plan can be adjusted.

Question 6

How far in advance should I request a cleaning?

Accepted Answer

The demo booking calendar uses a minimum 48-hour notice window and accepts requests up to 30 days ahead. Real availability will be confirmed by Kristin before the appointment is approved.

Question 7

Is my requested appointment automatically confirmed?

Accepted Answer

No. A submitted request is pending until Kristin reviews availability and confirms the appointment.

Question 8

What cleaning services do you provide?

Accepted Answer

Services include residential cleaning, deep cleaning, move-in and move-out cleaning, Airbnb cleaning, construction cleaning, and commercial cleaning.

Question 9

Do you clean Airbnb and vacation rental properties?

Accepted Answer

Yes. Airbnb and vacation rental cleaning can be requested, including checkout and next check-in timing for turnover planning.

Question 10

Do you offer move-in and move-out cleaning?

Accepted Answer

Yes. Move-in and move-out cleaning is available for homes, condos, apartments, townhouses, and vacation rentals.

Question 11

Do you provide commercial cleaning?

Accepted Answer

Yes. Commercial cleaning is handled through the detailed quote form so the scope, square footage, timing, and property needs can be reviewed.

Question 12

Do you provide post-construction cleaning?

Accepted Answer

Yes. Construction and post-construction cleaning requests use the detailed quote form because every project has a different scope.

Question 13

How do recurring residential cleanings work?

Accepted Answer

Residential cleaning can be requested as one-time, weekly, biweekly, or monthly. For recurring service, the selected date is the requested first appointment and Kristin will coordinate the ongoing schedule after approval.

Question 14

How do I request a schedule change?

Accepted Answer

Contact Kristin's Evergreen Clean by phone or email as soon as possible with the requested change. Schedule changes depend on availability.

Question 15

How do I request a cancellation?

Accepted Answer

Contact the company by phone or email to request a cancellation. The booking and cancellation policy page explains the Phase 1 policy language for review.

Question 16

How do I pay?

Accepted Answer

Payment details are not collected on this Phase 1 website. The production payment process will be confirmed directly with the customer.

Question 17

Can I request an exact arrival time?

Accepted Answer

You can request an arrival window, but exact arrival times are not guaranteed. The available windows shown in the demo are 8:00 AM-10:00 AM, 10:00 AM-12:00 PM, and 12:00 PM-2:00 PM.

Frequently Asked Questions

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